Shipping

Where we deliver & shipping charges

We deliver across Pakistan, subject to courier coverage and accessibility at your location. Some remote or restricted areas may require additional transit time or an alternative delivery arrangement.

Our standard shipping charge is Rs. 299 per order. Any applicable delivery offer or different charge will be shown at checkout before you place your order.

Estimated delivery times

The following estimates apply after your order has been dispatched. Order confirmation, preparation and packing take place before the delivery journey begins.

These are estimated timeframes, rather than guaranteed arrival dates. Remote and hard-to-reach locations may take longer than the standard estimate.

Working days follow the courier’s operating schedule. Sundays, public holidays and local service closures may extend the delivery period.

Order confirmation & dispatch

• Orders are prepared after confirmation and, where applicable, payment verification.
• Please provide a complete delivery address and an active phone number so we or the courier can reach you if needed.
• Stock availability, order volumes and verification requirements can affect preparation time. If an item is unavailable, we will contact you to discuss the next step.
• Orders placed around weekends, public holidays or busy promotional periods may take additional time to prepare.
• Please request address changes as soon as possible. Changes after dispatch depend on the courier’s ability to reroute the parcel and may cause delays or additional charges, which will be discussed with you.

Transportation time & possible delays

Your parcel may travel through collection centres, sorting facilities and intercity transport routes before reaching the local delivery team. Travel distance, transfer schedules and last-mile access all affect the time it takes to arrive.

Delivery may take longer because of:

• Heavy rain, flooding, fog, extreme heat or other adverse weather conditions.
• Traffic congestion, road closures, transport disruptions or limited access to the delivery area.
• Public holidays, Eid periods, sales events or increased courier workloads.
• Local security restrictions, strikes or unexpected operational circumstances.
• An incomplete address, an unreachable phone number or an unsuccessful delivery attempt.

If your order has not arrived within the estimated period, contact us with your order number so we can check its status with the courier.

A little care for your snack delivery

• We pack snacks with care to help protect them during normal transportation and handling.
• Chocolates, chocolate-coated biscuits, jellies and other heat-sensitive treats may soften or change appearance during warm weather or prolonged transit.
• Fragile items, including chips, wafers and biscuits, may experience some settling or breakage during transportation. If the damage is significant, please contact us for review.
• Arrange for someone to receive the parcel promptly. Avoid leaving food parcels in direct sunlight, hot vehicles or exposed outdoor areas.
• After delivery, follow the storage instructions on each product’s packaging. Keep products away from heat, moisture and direct sunlight.
• If a food pack is open, leaking or appears compromised, do not consume the affected item. Contact us with photos and your order details.

Receiving your order

Please keep your phone available for courier calls and check the parcel’s outer condition when it arrives. If the parcel appears damaged or tampered with, photograph it and report the issue to us as soon as possible.

For missing, incorrect or damaged items, retain the packaging, shipping label and affected products while we review the matter. Share your order number and clear photos by email. An unboxing video, if available, can also help with the review.

Delivery concerns and requests for replacements or refunds are assessed individually under our Return & Refund Policy. Reporting an issue does not automatically confirm a replacement or refund.

Missed or unsuccessful deliveries

If you miss a delivery attempt, please respond to the courier promptly to arrange the next available step. Reattempts depend on the courier’s service and local schedule.

Parcels that cannot be delivered because of an incorrect address, repeated unavailability or refusal may be returned to us. Any request for reshipment will be reviewed, and applicable delivery charges will be confirmed before another dispatch.